Service Policy

Thanks for your purchasing and using VIVOSKY products. In order to offer you better service, better communicate with you, we hereby draw up this after-sales service commitment. This commitment is only applicable for those products which produced and sold by VIVOSKY GROUP LIMITED.

Firstly, Warranty:

All products purchased from our company are guaranteed for two years, depends on the warranty paper come with the packing box or the warranty label on the products.

For any problem after checked by our technician, if caused by quality defects, you could send products back, after confirmed it is indeed quality defects, we will bear all the freight fee.

If customer send any products back without our technician or sales confirmation, we do not bear any freight fee.

Secondly, Maintenance:

All of our products enjoy maintenance long-term service for free, any spare parts need to replace during warranty period, we only take the spare parts cost. The customer will bear all freight fee.

Thirdly, Replacement:

The new product with defects enjoy three months replacement. If there is some quality problems with our products, please send defective products back to us by post office, after we received and checked, if there is no damage of your returned products, then we will send new products as soon as possible. Our company will bear the freight fee.

Each product has been tested strictly and seriously before delivery, thus seldom new products with defects. Please refer to our manual or consult with our technician before operating. Our technician will help you online. If you want to send it back, please wait our technician to check and confirm if it is a quality problem, in this case, both of us can take right solution way and save time and freight cost.

Special notes for replacement:

Please make sure the products with good package to avoid damages on delivery.

For any returned items which are incomplete (e.g. appearance was damaged, without the original accessories, components or free gifts), or the original packages of any such items are broken or lost, replacement will not be applicable.

Damage caused by customers such as maloperation, incorrect installation or misapplication, (Generally including: the power adaptor wrongly connecting caused the device damaged, carelessly using caused the thrum broken or dropped, wrongly operating caused the device could not work well etc.), we shall not bear the freight fee.